Terms & Conditions

These terms govern your use of suberea.com and your purchases from Suberea Atelier. By placing an order, you agree to them.

1. About the Studio

Suberea Atelier is a small independent studio based in Almada, Portugal, producing handcrafted objects in cork and concrete. The studio operates on a strict made-to-order basis — there is no inventory, and each piece is produced when ordered.

You can reach the studio at atelier@suberea.com for any question concerning these terms.

2. The Pieces

Each piece is hand-cast from a mix of cork and mineral binder. Because of this, every piece carries small natural variations in colour, cork distribution, and surface finish. These are not defects — they are the signature of the process and the reason each edition stays small.

Numbered editions (such as 012/30) are finite. When the last piece in an edition is cast, the edition closes. We do not revive closed editions, though future editions may share the same form.

3. Placing an Order

Orders are placed through the website and processed via Stripe. When you complete a purchase, you will receive an order confirmation by email. This confirmation is the start of our agreement with you.

All prices are shown in Euro (€) and include any applicable VAT.

4. Made-to-Order Production

Every piece is produced after the order is confirmed. Production begins approximately 24 hours after order confirmation — once materials are cut and the casting starts. Typical lead times:

• Standard editions: 2–3 weeks from order to dispatch
• Collaborative pieces (Suberea × Permanes): up to 4 weeks
• Personalised pieces (with engraved or handwritten note): add 2–3 days

These timelines include the time needed for concrete to cure, surfaces to be finished, and pieces to be sealed. We will not ship a piece before it is properly cured. If unusual conditions extend a lead time, we will tell you by email.

5. Cancellations

Because each piece is made to order, the window for cancellation is short and clearly defined:

• Within 24 hours of order confirmation — you may cancel for any reason with a full refund. Production has not yet begun. Write to atelier@suberea.com with your order number.
• After 24 hours — production has begun. Materials are committed and the casting is underway. The order can no longer be cancelled or refunded.

This shorter cancellation window reflects EU Directive 2011/83/EU article 16(c), which excludes the standard 14-day right of withdrawal for goods made to the consumer's specifications or clearly personalised. Numbered pieces produced on demand fall within this exclusion.

6. Returns

Made-to-order pieces are not eligible for return after the 24-hour cancellation window has passed. Please consider your order carefully before confirming.

This does not affect your rights regarding pieces that arrive damaged or are defective on delivery — see our Shipping & Returns page for those procedures.

7. Warranty

We warrant our pieces against manufacturing defects for one year from the date of delivery. The warranty covers cracks, breaks, or failures arising from material defects under normal use.

It does not cover:

• Damage from drops, impacts, or misuse
• Natural changes in materials over time (cork darkening, mineral surfaces developing patina) — these are part of the character of the materials
• Damage caused by exposure to extreme temperatures or chemicals

8. Payment

Payments are processed by Stripe, which is PCI DSS Level 1 certified. We do not see or store your card details. We accept Visa, Mastercard, American Express, Apple Pay, and MB Way.

9. Intellectual Property

The Suberea name, mark, photography, written content, and product designs are the intellectual property of Suberea Atelier. They may not be reproduced or used commercially without written permission.

10. Limitation of Liability

To the maximum extent permitted by Portuguese and EU law, our liability for any claim arising from your use of this site or your purchase is limited to the amount you paid for the relevant order.

11. Governing Law and Disputes

These terms are governed by the laws of Portugal. Any dispute is subject to the exclusive jurisdiction of the Portuguese courts.

EU consumers can also use the Online Dispute Resolution platform: ec.europa.eu/consumers/odr

12. Changes

We may update these terms from time to time. The "Last updated" date above reflects the current version. Customers with active orders will be notified by email of any material change.

13. Contact

For questions about these terms or any order, write to atelier@suberea.com. We read every message.